Refund and Returns Policy

At UltraGrip Socks, we strive to provide the best quality products and customer experience. We get it – sometimes you need to return or exchange an item. Our comprehensive Refund and Returns Policy ensures a hassle-free process for our valued customers.

Eligibility for Returns

Time Frame: Items can be returned within 30 days of delivery.
Condition: Products must be unused, in the same condition as received, and in the original packaging. Items that are damaged or altered after delivery will not be eligible for a return.
Exemptions: For hygiene reasons, certain items such as underwear and socks are non-returnable unless they are defective or damaged upon arrival.

Process for Returns

Initiate a Return: Feel free to reach out to our customer support team at contact@ultragripsocks.com and they’ll be happy to assist you! To process your return, please make sure to include the order number along with the reason for the return.
Approval: Upon approval, you will receive a return authorization and detailed instructions on how to return the item.
Return Shipping: Customers are responsible for return shipping costs unless the item was received damaged or defective.
Inspection: Once we receive the item you’ve sent back, we’ll carefully inspect it. If the return is approved, we will process your refund or exchange.

Refunds

Method: Refunds will be issued to the original payment method within 7-10 business days after the return is received and inspected.
Store Credit: As an alternative, you may choose to receive store credit, which can be used for future purchases.
Partial Refunds: In some cases, partial refunds may be granted if the item is not in its original condition or is returned after the 30-day window.

Exchanges

Replacement: If you need to exchange an item for a different size or color, please contact us to arrange the exchange. Once the original item is received and inspected, the replacement item will be shipped.
No Extra Charges: Exchanges are free of additional shipping charges for the replacement item.

Non-Returnable Items

Gift cards
Sale items (if stated as non-returnable at the time of purchase)
Items damaged by misuse or improper care

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@ultragripsocks.com with your order number and a photo of the item. We will provide a prepaid return label and replace the item at no additional cost.

International Returns

Returns from international orders follow the same process. However, customers are responsible for international return shipping costs.

Contact Information

For any questions or concerns about our Refund and Returns Policy, please reach out to our customer support team at contact@ultragripsocks.com. We are dedicated to swiftly resolving your concern.

This policy is designed to ensure that you can shop with confidence, knowing that if something doesn’t work out, we will handle your return or exchange promptly and efficiently. Thank you for choosing UltraGrip Socks!